Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at stuart@roas-media.com. Please note that returns will need to be sent to the following address: 14 Sadler Street, Wells, Somerset BA52SE.

If you contact us by email and then we accept your return, we’ll send you instructions to send your package to the adress above. Items sent back to us without first requesting a return will not be accepted.

As all our prices are inclusive of postage the refund amount will be for the cost of goods less initial postage which will be 70-80% of order value in most cases.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the item is defective or incorrect then we will send a return label to return your item.

Exchanges
You can always contact us for any return question at stuart@roas-media.com. If you just dont like the item we can discuss possible options and will be happy to exchange it provided its all intact and as new.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know once approved. At that point you’ll be automatically refunded on your original payment method within 3 business days less our initial postage cost (usually 20%) the exact refund amount will be confirmed over email during the return process. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 10 business days have passed since we’ve approved your return, please contact us at stuart@roas-media.com.